Terms of Service

1. Who we are

These terms are an agreement between you and JENAN LLESTENARA ELOLA FZE LLC, trading as Jenan Al-Estnara Elawla (“the Company”, “we”). Business licence No. 2626619200888, issued by Ajman NuVentures Centre Free Zone. Registered address: 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates. Website: https://jenan.app.

By creating an account, ordering hours or booking a session you accept these terms and our privacy policy.

2. What we do and do not offer

We provide lifestyle coaching and consultancy. The service is non-clinical. We do not diagnose or treat, we do not provide therapy, psychotherapy or any medical or mental-health care, and we do not prescribe medication. Our sessions do not replace a licensed health professional. If we believe you need one, we tell you so plainly.

All sessions are online: video call, phone call, or voice and text messages. We do not hold in-person sessions.

We bring professional care to every session, but results differ from person to person and we do not promise a particular outcome. The decisions you make after a session are your own.

3. Who can use the service

Our services are for adults aged 18 and over only. Parents may book guidance about parenting, but the Company does not hold sessions with persons under 18.

4. Your account

You need an account to buy hours and request session times. Give accurate details and keep your password to yourself: an account is for one person. You can delete your account and its data at any time from the bottom of your dashboard.

5. Hours balance and validity

You buy a balance of hours, and each session deducts its length from that balance: 60 minutes for an individual session, 45 minutes for a private talk, 75 minutes for a couple session. A message session counts as 30 minutes, and we reply within one working day.

Purchased hours are valid for 12 months from the date of purchase. Hours not used within that time expire.

6. Prices

Prices are in UAE dirhams (AED) and are final:

• One hour: AED 350
• 4-hour pack: AED 1,200
• 8-hour programme: AED 2,200
• Private talk (45 minutes): AED 250
• Couple session (75 minutes): AED 450
• Message session: AED 150
• 15-minute introductory call by WhatsApp before you buy: free

7. Payment

After you order we contact you to complete payment by bank transfer or a payment link. Your balance is added to your account once we confirm that payment has been received, and a session time is confirmed only when your balance covers its length.

The client agreement is sent to you to accept before your first appointment is confirmed.

8. Cancelling and rescheduling

You can cancel or reschedule free of charge up to 24 hours before the session, by WhatsApp or e-mail.

If you cancel less than 24 hours before the session, or do not attend, the session counts as delivered and its length is deducted from your balance.

If we need to move a session, we offer you another time and nothing is deducted from your balance.

9. Refunds

You may ask for a refund within 14 days of purchase, or at any time if the Company is unable to deliver the service.

The refund is worked out like this: the amount you paid, minus (hours used × AED 350, the single-hour price). The refund is never less than zero.

Example: you bought the 4-hour pack for AED 1,200 and used one hour. Refund = 1,200 − (1 × 350) = AED 850.

The refund is paid to the original payment method within 14 days of your request. To ask for a refund, write to info@jenan.app or contact us on WhatsApp.

10. Conduct

Please attend on time and from a place where you have privacy, and treat your consultant with respect. The site and the sessions may not be used for any unlawful purpose.

We may end a session or suspend an account in cases of abuse, threats or misuse of the site.

11. Confidentiality and its limits

What you share in sessions is kept in confidence. This is a written commitment that binds every consultant.

The exceptions are where the law of the UAE, or of the client's or consultant's country, requires disclosure, or where there is a serious risk to the safety of the client or another person, especially a child.

How we handle your data is set out in the privacy policy.

12. Emergencies

Our service is not an emergency service. In an emergency, call the emergency number of the country you are in (UAE: 999 police / 998 ambulance).

13. Intellectual property

The content of this site, including text, articles, recordings, course materials and logos, belongs to the Company or is licensed to it. You may use it for yourself only. It may not be copied, republished or sold without our written permission.

14. Complaints

If you are unhappy with anything, write to info@jenan.app and tell us what happened. We reply to complaints within five working days.

15. Governing law and courts

These terms are governed by the laws of the United Arab Emirates, and the courts of the Emirate of Ajman have jurisdiction over any dispute, without prejudice to mandatory consumer rights in the client's country.

16. Changes to these terms

We may update these terms. The new version is published on this page with its date. Changes apply to purchases made after they are published; earlier purchases stay under the terms in force when you bought.

17. Contact

E-mail: info@jenan.app

WhatsApp (international number): +965 5553 7471

Hours: Saturday to Thursday, 10 am to 8 pm UAE time (GST, UTC+4).